Who are we? 

HELP NEPAL Network is the largest charitable network of Nepalis. We are a global charity run on a fully voluntary basis.The aim of the network is to encourage Nepalis and those who love Nepal around the world to provide assistance in the fields of health, education and disaster relief support in rural Nepal. Please visit https://helpnepal.net to know more about our history and activities.

How do we collect information from you? 

We obtain information about you when you use our website, for example, when you make a donation or if you register to receive one of our newsletters or if you access information we post about our programs. 

What type of information is collected from you? 

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online, your payment information is not held by us. It is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. 

How is your information used? 

We may use your information to: 

• process a donation that you have made; 
• seek your views or comments on the services we provide; 
• send you communications such as our newsletters and any other information related to HELP NEPAL Network which we think may be of interest to you. These may include information about campaigns, appeals and other fundraising activities.

We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information? 

We will not sell or rent your information to third parties. 

We will not share your information with third parties for marketing purposes. When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specializes in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. 

Your choices 

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct communications from us about important work HELP NEPAL Network is undertaking, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.

How you can access and update your information 

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or any of the other personal information we hold about you is inaccurate or out of date, please email us at: admin@helpnepal.net or write to us to following address:

HELP NEPAL Network UK chapter

1 Coxwell Road, London SE18 1AN

You also have the right to ask for a copy of the information we hold about you, to request that we transfer your personal information to you or to another data processor, to request that we dispose of your personal information if we are legally permitted to do so, and to withdraw your consent for us to hold your personal information.   

Use of ‘cookies’ 

Like many other websites, HELP NEPAL Network website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store the pages you may visit. This helps us to improve our website and deliver a better more personalised service.  

The best way to switch off cookies is by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. 

Links to other websites 

Our website may contain links to other websites run by other organizations. This Privacy Notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. 

Analytics 

Our website uses analytics, which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by these tools is for HELP NEPAL Network’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.